Effective Date: March 10, 2025

At R&I Flooring Solutions, we value your privacy and are committed to protecting your personal information. This privacy policy outlines the types of information we collect, how it is used, and how we protect your data when you visit our website or interact with our Facebook ads. By using our website or engaging with our ads, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal information and non-personal information in various ways:

• Personal Information: This includes data you provide directly to us, such as your name, email address, phone number, payment information, and any other personal details you provide when signing up for our services, making a purchase, or subscribing to our newsletter.

• Non-Personal Information: This includes data that is automatically collected through your use of our website, such as your IP address, browser type, device information, and browsing activity on our site.

• Facebook Ads: When you interact with our Facebook ads or visit our website after clicking on a Facebook ad, we use Facebook Pixel to collect data related to your visit. This helps us serve personalized ads on Facebook based on your browsing behavior.

2. How We Use Your Information

We use your data for the following purposes:

• Providing Services: To fulfill your orders, provide customer support, and deliver the services or products you've requested (such as flooring installation or related services).

• Improving User Experience: To analyze usage trends and improve the functionality of our website and services. This helps us ensure a more personalized experience for you.

• Marketing and Advertising: We use Facebook Pixel and other advertising tools to serve targeted ads on Facebook and other platforms based on your interests and interactions with our website.

• Legal Compliance: To comply with applicable laws, resolve disputes, and enforce agreements.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our website, processing payments, and providing customer services. We may also share your information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. These technologies allow us to remember your preferences, personalize your experience, and analyze how users interact with our site.

• Facebook Pixel: We use Facebook Pixel to track user interactions with our website after clicking on our Facebook ads. This helps us measure the effectiveness of our ads and serve relevant ads to users who have visited our site.

• Cookie Management: You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if you disable cookies.

5. How to Opt-Out of Targeted Ads

If you would like to opt-out of receiving targeted ads based on your data, you can manage your preferences directly through Facebook. Here’s how:

• Opt-out of Facebook Ads: You can control how Facebook shows you ads by visiting your Facebook Ad Settings. This allows you to manage the types of ads you see based on your interests.

• Disable Cookies: You can disable cookies in your browser settings. Note that this may affect the functionality of some parts of the website.

Additionally, if you're located in the EU or California, you have specific rights under GDPR or CCPA to request access to, correction, or deletion of your personal data.

6. Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. If you would like us to delete your information, please contact us at the information provided below.

8. Your Rights and Control Over Your Information

Depending on your location and applicable laws, you have the following rights regarding your personal data:

• Access and Correction: You have the right to request access to the personal data we hold about you and request corrections if any information is inaccurate or incomplete.

• Opt-Out of Marketing Communications: You can opt-out of marketing emails by clicking the unsubscribe link in any of our communications. You may also contact us directly to request that we stop sending you promotional materials.

• Delete Your Data: In some cases, you may request the deletion of your personal information, though this may not apply in all situations.

• GDPR and CCPA Rights: If you're located in the European Union or California, you have the right to request data portability or the deletion of your data in accordance with the GDPR or CCPA.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will revise the "Effective Date" at the top of this policy. We encourage you to periodically review this page to stay informed about how we protect your information.

10. Contact Information

If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us at:

R&I Flooring Solutions
Email: admin@riflooringsolutions.com
Phone: 832-245-6573